A Partnership Between Advising and Academics: Best Practices for Student Support
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The Doctor of Education (EdD) in Leadership program at City University of Seattle instituted an alternative advising program separating the roles of enrollment advising and academic advising. Faculty program directors are responsible for advising students regarding academic success and concerns while enrollment advisors provide support pertaining to administrative functions. This team approach to academic advising is associated with an average increase of 11 percent in the student satisfaction scores related to the overall advising experience. This chapter presents a case study of how pairing a dedicated enrollment advisor with a faculty academic advisor has become a best practice in the advising model.
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