Knowledge Management Readiness for System Implementation in Small and Medium Enterprises in Vietnam
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The purpose of this study is to develop a knowledge management (KM) readiness framework to implement KM initiatives in small and medium-sized enterprises (SMEs) in Vietnam based on the knowledge management capability (KMC) and organizational learning (OL) capability frameworks developed by Gold et al. (2001) and Jerez-Gomez et al. (2005), respectively. The study’s research questions focus on the impact of KMC and OL on knowledge management system (KMS) implementation in these organizations. Following a quantitative methodology that applied a correlational research design and an online survey, questionnaires were structured and designed to collect the KMS implementation experiences of selected SMEs with under 300 employees in Vietnam. Disproportionate stratified sampling indicated that the selected SMEs could reflect the state of KMS implementation and the limitations on KMS projects in the country. Structural equations modeling was conducted among the latent constructs to test the proposed causal relationships between variables. The finding indicates that social factors such as management commitment and user involvement create an innovation culture and are vital elements when implementing KMS in SMEs. It is recommended that an assessment of both technical and social factors related to KM initiatives be conducted to achieve a more successful KMS implementation. This study’s proposed model of KM readiness could serve as a practical framework for SMEs in developing countries to better prepare to develop and implement KM initiatives.