Investigating Burnout: A Comprehensive Literature Review & Case Study Analysis
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Professional burnout is a prevalent phenomenon among human service workers, especially for those working in public sector mental health. It is not only economically costly with high job turnover rates and absenteeism, but also costly in respect to the quality of life of service providers and those they serve. This study is comprised of an academic review of literature and case study. Through conducting an academic review of literature the burnout phenomenon is explored through investigating its characteristics, causes, risk factors, consequences, rehabilitation and prevention. The case study, of a mental health clinician in the public sector, offers a personal perspective to the academic literature, as well as grounds for comparison and convergence. Through the in-depth analysis of the literature and findings of the case study, this study results in recommendations and necessary adaptations to decrease or eliminate experiences of professional burnout. Major recommendations focus on themes of leadership/management, supervision, training, organizational structure, autonomy, peer support, and self-care practices.